Refund policy

Right of withdrawal (EU)
You have 14 days after receiving your order to notify us that you wish to return it, in accordance with EU consumer law. This is a return-and-refund right only: we do not offer exchanges. If you want another size or item, request a return and place a new order once it is approved.

1. Request first, always
Every return must be requested beforehand at sav@maison52.com or on Instagram @maison52fam, with your order number and the item(s) concerned. We will reply with the return instructions and the address to ship to. Parcels sent without an approved request, or to any other address, will be refused and not refunded.

2. Ship it back within 14 days
Once your request is approved you have 14 days to ship the parcel back. Return shipping costs are at your expense. Use a tracked service and keep proof of postage: parcels lost or damaged in transit remain your responsibility until they reach us.

3. Condition of the items
You may try items on the way you would in a store. They must come back unworn, unwashed, free of odours (perfume, smoke), marks or hair, with all original tags still attached and in their original packaging. If an item shows signs of use beyond what is needed to check it, or comes back without its tags or packaging, a deduction corresponding to the loss in value will be applied to the refund. This deduction may amount to the full price if the item can no longer be sold as new.

4. Items that cannot be returned
For hygiene reasons, underwear and socks cannot be returned once the sealed bag has been opened. Personalised or made-to-order items cannot be returned. Gift cards cannot be returned.

5. Refunds
Refunds are issued to the original payment method within 14 days of receiving and inspecting the returned items. The refund covers the price of the returned item(s) and, for a full-order return, the standard delivery cost; any faster or more expensive delivery option chosen at checkout is not refunded. Automatic discounts or offers that no longer apply once an item is returned (for example a set discount) are recalculated on the remaining items.

6. Defective, damaged or wrong item
Inspect your order on reception. If an item is defective, damaged or not the one you ordered, contact us within 48 hours with photos and we will take care of it: in that case the return is at our expense.

Before you order
Sizes run as described in each product's size guide. Please check it carefully before ordering: most returns are size-related and are subject to the conditions above.